"At first I got a broken tree, but after talking to the owner she offered me a new tree. The process was super easy, and she was so fast to respond. The new tree they gave me to replace the white broken one I bought is GORGEOUS!! The white tree was $40 and the tree it was replaced with was a Wondershop Alberta Spruce. I would highly recommend shopping here. In store you could not beat the prices they were asking for."